Refund policy

Your purchase is eligible for return or replacement only if it meets the following conditions:
-If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
-If the product you receive has a genuine quality or manufacturing defect.

If your purchase meets our return criteria as stated above, please email us at contactus@heritagemela.com within 48 hours of delivery with the following information:
- Order number
- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at contactus@heritagemela.com

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of Heritage Mela Gift Card (excluding prepaid shipping amount: INR 99)